Shipping policy
PAYMENT METHODS
The customer agrees to pay for the ordered products, including delivery costs, to Gambits d.o.o., using one of the following payment methods:
• Cash on delivery – payable in cash to the courier upon receipt of the order
• Credit and debit cards – single payment using:
• American Express®
• Visa, MasterCard®
• Apple Pay
The purchase agreement is considered concluded at the moment of payment confirmation.
For cash payments, the exact amount must be prepared for the courier upon delivery. The cash-on-delivery service may incur an additional fee.
IMPORT DUTIES AND TAXES
Import duties, customs fees, taxes, and additional charges are not included in the product price or shipping costs. The customer is responsible for covering these fees. Please check with your country’s customs office for details before purchasing.
DELIVERY INFORMATION
DOMESTIC SHIPPING (WITHIN CROATIA)
• Regular (2-4 business days) shipping fee: €5
• Express (next business day) shipping fee: €7
INTERNATIONAL SHIPPING (EU COUNTRIES)
Shipping is available to the following countries at a flat rate of €12.
• Austria, Belgium, Bulgaria, Czechia, Germany, Hungary, Lithuania, Netherlands, Poland, Slovakia, Slovenia
Shipping is available to the following countries at a flat rate of €20.
Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Portugal, Romania, Spain
ORDER PROCESSING & DELIVERY TIMES
• Orders are processed on the next business day (Monday-Friday).
• Orders are typically shipped within 24 hours, except during high-demand periods when processing times may be extended.
Estimated delivery times:
• Croatia, Slovenia, Slovakia, Austria: 2-4 business days
• Germany, Belgium, Netherlands: 2-5 business days
• Other: 3-6 business days
(Delivery times depend on courier services and are indicative, not guaranteed.)
ORDER CONFIRMATION & TRACKING
Once an order is placed, the customer will receive:
1. Order confirmation email within minutes of purchase.
2. Shipping confirmation email with tracking number (usually within 1 business day).
3. Delivery notification via SMS (if a mobile number is provided).
Orders can be tracked using the Track & Trace system.
If a package arrives damaged or does not match the purchased items, please contact customer support immediately via email info@naeriss.com.